Return Policy

FREE Returns

If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund (Returns must be in the state you received them, and in the original packaging) or receive another accessory of your choice that will be shipped to you free of charge. We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping. So if for whatever reason you're not happy with your purchase, just go through our easy-return process to print out a free return label - your shipping costs are prepaid. 

**We retain the right to refuse the return any product due to sanitation purposes.**

Return Process:

  1. Contact our customer service team at to initiate a return request. Please provide your order number and the reason for the return.
  2. Once we verify its condition, we will process a full refund to the original payment method within 3-5 business days.

Return Conditions:

  • We reserve the right to refuse returns that do not meet these criteria or are returned after the 14-day return period.
  • Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error or a defective product.


  • We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund and place a new order for the desired item.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you and ensure that you and your furry friends are completely satisfied with your shopping experience at Furry Friends Finds.